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Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality: How ... the Baldrige Criteria for Performance)

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Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality: How ... the Baldrige Criteria for Performance)

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    Available in PDF Format | Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality: How ... the Baldrige Criteria for Performance).pdf | English
    Mark Graham Brown (Author)
Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items.

Significant changes in the 2007 award include a stronger emphasis on—:

·: : : : : : : : Leadership, which now includes a focus on performance measures and their use by senior leaders:

·: : : : : : : : Measurement, Analysis, and Knowledge,with a focus on needs for management of information and information technology

·: : : : : : : : Workforce Focus, redesigned around workforce engagement and the workforce environment

·: : : : : : : : Customer and Market Focus, with a focus on the voice of the customer

·: : : : : : : : Process Management, redesigned around work systems, core competencies, and work processes Strategic Planning, with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives

·: : : : : : : : Results, aligned with the above categories to ensure the measurement of important and appropriate results

This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and required area.

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Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
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Printable? Yes

Book details

  • PDF | 400 pages
  • Mark Graham Brown (Author)
  • Productivity Press: 16 edition (26 Mar. 2007)
  • English
  • 3
  • Science Nature
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